Our product can increase your restaurant's sales and profit for takeout and delivery orders. It can also give your customers more satisfaction when they purchase food from your restaurant.
Example of How the System Works
When a customer calls your restaurant to place an order, our computer system for food delivery services uses their phone number to automatically pull up their name and address and displays them on your terminal screen. You can now personally greet them with their name.
For example, when your phone rings, you ask the customer for their phone number and then enter it into the system. Our system displays all the details of the customer's information so that you can answer "Hello, Mr. Smith. Thank you for calling our restaurant. What can I get for you tonight?"
Mr. Smith tells you what he would like delivered. Since you can see his order from the last time he called, you might ask if he wants the same appetizers with this order. Or maybe he would like to try something different.
After you have taken and acknowledged his order, there is no need to take the delivery address and directions. These will display automatically on the terminal screen from his previous order, along with any special instructions. You can then verify these details with him and update them as needed.
If he used a credit card in the past that has not expired, the computer can then prompt you to say, "Would you like to use the credit card ending in the digits XXXX?"
The computer now prints the order with his address and delivery instructions, and with the credit card number for the purposes of obtaining his signature. This goes with the driver to the delivery destination.
Some of the benefits of our system include:
You reduce the time needed to take orders, since delivery address and instructions as well as credit card numbers have already been recorded. On the average, the time required to take an order drops from two minutes to thirty seconds.
You reduce the number and frequency of errors because correct information is already entered and does not need to be reentered over and over again.
The system automatically prints the order and the totaled bill for your production staff and customer.
Customers experience more personalized service because they are remembered.
The system develops a list of buying customers that allows you to mail personalized flyers to their delivery addresses in targeted mailings.
The system identifies regular buying customers who are no longer placing regular orders so you can send them a special incentive mailer.
You can evaluate different forms of advertising based on the recorded responses the system generates.
The system shows you daily activity so that you can identify peak periods for purposes of scheduling drivers and other resources.
The system identifies nuisance callers or problem customers and allows you to take appropriate action.
The system can optionally record the telephone conversations on the computer for order verification, employee training and quality assurance purposes.
The system gives your customers an experience of excellent service.
The system makes your customers more likely to return and more likely to return frequently.
Your restaurant operates more smoothly.
The system sets your restaurant apart as a place where customers can come to get personalized, quick, effortless and focused service.
We can optionally set up the system to use Caller ID instead of your asking for their phone number.
Did you know that if you used a toll-free telephone number Caller ID is automatically unblocked? This allows you to identify the person calling before you answer the call. Some clients find this an intriguing option for this system. For example, the computer could ring by saying "Mr. Smith is calling! Mr. Smith is calling! He's hungry!!!