Overview

This Privacy Policy explains how ICCN collects, uses, and protects information when you visit our website or use our services. We limit data collection to what is necessary for security, operations, and service delivery.

Information We Collect

• Website usage data: basic request and device metadata (e.g., pages visited, referrer, browser type) to operate and secure the site.
• Information you provide: information you submit through contact forms, email, phone, or other communications.
• Service data: information required to provide requested services (varies by product and customer configuration).

How We Use Information

• Provide and improve services
• Respond to inquiries and support requests
• Operate, secure, and troubleshoot systems
• Measure website performance and effectiveness

Phone Numbers and SMS

If you provide a phone number and opt in to receive text messages (see SMS Opt-In), we may use your number to send service-related communications (such as alerts, account, support, and operational notifications). Message frequency varies by activity. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell phone numbers. We use them only for providing and supporting ICCN services and for compliance and security purposes. For details, see our SMS Terms.

AI and Automated Processing

Some features may use AI/LLM-assisted processing. We publish our AI disclosures and controls in: AI Transparency and AI Data Handling.

Sharing

We do not sell personal information. We may share information with service providers as needed to operate our systems, comply with law, or protect our rights and users. Where applicable, data sharing is governed by contract and access controls. This does not include mobile numbers or SMS opt-in data, which are never shared for marketing purposes.

Data Retention

We retain information only as long as necessary for the purposes described above, unless a longer retention period is required by law or agreed for service delivery and audit.

Contact

Questions about this Privacy Policy: info@iccn.com