Refund Policy

We offer refunds for the initial subscription charge if requested within 14 days of the initial charge, provided that no substantial usage has occurred during that period.

Payments are processed via our card processor; refunds are returned to the original payment method.

Eligibility

• Initial subscription charge: eligible for review within 14 days, subject to the conditions above.
• Billing error (e.g., duplicate charge): eligible for review.
• Renewal charges: not refundable after the eligibility window has passed, unless required by law or approved as an exception.

How to Request a Refund Review

Email info@iccn.com with:

• The email address used for the account
• The date of the charge
• A brief description of the issue

Cancellation vs Refund

Canceling a subscription stops future renewal charges and takes effect at the end of the current billing period. Cancellation does not automatically generate a refund for the current billing period. For cancellation instructions, see Pricing.

Contact

For billing support: info@iccn.com